P-Power -People complain because they want power! Just give it to them.
E-Excuse Poor Performance- When someone did a job and really failed they come up with all sorts of complaining. "I could have done better but so and so dropped the ball." "It was too hard working with the printing department.""It wasn't really my fault. I wasn't given enough time." In this scenario ask, "What will you do better next time?" Allow it to be a learning experience.
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